Complaint Handling and Grievance Redressal Policy

iRage Investment Management LLP ("iRage") is committed to providing the highest quality of service to its investors. We recognize that occasional grievances may arise and have established a robust mechanism for their timely and effective resolution.

Grievance Redressal Mechanism

Investors who have any complaints or grievances against iRage or any of its funds are encouraged to reach out to our dedicated officers. We aim to acknowledge all complaints within 48 hours and resolve them within 15 working days.

Level 1: Complaint Redressal Officer (CRO)

For any initial complaints or queries, please contact our Complaint Redressal Officer:

Level 2: Complaint Redressal Appellate Officer (CRAO)

If the complaint is not resolved to your satisfaction by the CRO within the stipulated time, or if you wish to appeal the decision, you may escalate the matter to our Complaint Redressal Appellate Officer:

Regulatory Escalation

Regulatory Recourse

For the Category III Alternative Investment Fund (AIF) established in GIFT City (IFSC):

If you are not satisfied with the response provided by the above representatives, you may escalate your grievance to the International Financial Services Centres Authority (IFSCA) by emailing grievance-redressal@ifsca.gov.in.